Refund policy

If you change your mind for any reason within 30 days of receiving your online order, we offer refunds or credits subject to the following conditions: 

REFUNDS

Refunds are applicable to full price items only.  

SALE ITEM RETURNS

Sale items are only eligible for a store credit.

EXCHANGES 

Due to high sell through of stock, we are unable to offer exchanges. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance to our return conditions. 

ONLINE RETURNS

Online orders can be returned in any of our local stores for a credit.

RETURNS COST

Return shipping is at the cost of the customer.

GARMENT RETURN CONDITIONS

The item must be returned in original condition: unworn, unwashed and unused, with original tags attached. If the returned item does not meet these conditions, your item will be returned to you at an additional charge. 

PROCESSING TIME FOR RETURNS

You will receive an email notification from your courier when our team has received your return. After receiving this notification, please allow up to 3-7 business days for your return to be finalised. You will receive a second email when your return has been processed. All funds should appear in your bank account within 5-10 business days of being processed. If your item is eligible for a refund, the funds will be returned to the original form of payment.

FAULTY ITEM RETURNS

If you believe your item has a fault, please contact our Customer Service team at jacarandalinen@gmail.com or by mail using the details provided below:

PO Box 450
Mortdale NSW 2223
Australia